FashionGirls.IN offers a very flexible Return & Exchange policy. If your customer is not satisfied with the order, you can easily return/exchange the product using our app itself. However, there are a few basic rules to be eligible:
- Product has to be in original & unused state
- Request has to be raised within 14 days of delivery
- We accept the request if there is a mismatch in quality, size, colour or design or in case an item is missing/wrong in a combo order
To place a request for Return/Exchange:
- Go to ‘Orders’ Tab
- Click on the Order which you want to Return or Exchange
- Click on ‘RETURNS’ button for the product to be returned
- Next, select ‘RETURN’ or ‘EXCHANGE’
- Fill the remaining form & click on ‘Submit’
Now, our team will review the request. Once approved Return or Exchange will be initiated
Note: You have to upload original products images and NOT the Catalog image.
Please note if your customer has received the empty box/missing components, please give us a call or drop an email within 24 hours of order delivery, failing which the claim will not be entertained. While we investigate on this case, request you to please make note of these pointers:
-Please do not use the item for which claim is being raised.
-You may be required to provide information like, short description of the case (A few questions will be asked to help us understand the scenario).
-The snapshot of the original Box/Packet/Product.
Once the product has been picked up, the Refund is processed on the next working day. Also, don’t forget to update your bank details, in which you want to receive the refund. You can do so through ‘My Bank Details’ section, under the Account tab.
PLEASE NOTE: In case you handover an extra/wrong product, refund will NOT be initiated. Please ensure that you enter the correct quantity at the time of initiating the return request on the app.
If your customer’s return request is getting rejected, it could be possible that you have uploaded the wrong product image or the image of the catalog.
To ensure that your return request is approved:
- Upload only the original product image
- Do not upload the image of the catalog